Raise an issue
At Sensis, we are committed to responding to all complaints in a timely and respectful manner. If you are unsatisfied with any aspect of our products or services, please follow our simple 2-step process.
Let us know
If you’d like to make a complaint, please call 13 23 78 to speak with one of our helpful customer service representatives, or lodge a complaint using the form below.
Once we have received your complaint, we will provide you with your case complaint number, which you can use to keep track of your complaint throughout the process. Our internal disputes resolution team will be in touch as soon as possible to further discuss your complaint.
Still not satisfied?
If you are not satisfied with the resolution of your complaint, you can escalate it for further review via our web form. Please complete the form below and be sure to include your previous case complaint number.