Your personal information will be used to process your request and in case we need to contact you about your request. Sensis’ Privacy Policy contains information about how you may access and seek correction of personal information, about how you may complain about a breach of the Australian Privacy Principles and how Sensis will deal with complaints - https://www.sensis.com.au/about/privacy. Your personal information may be disclosed outside of Australia as set out in Sensis’ Privacy Policy.
Raise an issue
 
At Sensis, we are committed to responding to all complaints in a timely and respectful manner. If you are unsatisfied with any aspect of our products or services, please follow our simple 2-step process.
 

Let us know

If you’d like to make a complaint, please call 13 23 78 to speak with one of our helpful customer service representatives, or lodge a complaint using the form below.

You can also lodge your complaint in writing:

  • by email at digitalenquiries@sensis.com.au; or
  • by mail at: Locked Bag 2910, Melbourne, 3001

Once we have received your complaint, we will provide you with your case complaint number, which you can use to keep track of your complaint throughout the process. Our internal disputes resolution team will be in touch as soon as possible to further discuss your complaint.

Still not satisfied?

If you are not satisfied with the resolution of your complaint, you can escalate it for further review via our web form. Please complete the form below and be sure to include your previous case complaint number.

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